Account Access - Submit ITS Ticket

Anyone that cannot log into myCI or campus computers. This service allows for an end user to submit a ticket to IT without having to log into TeamDynamix.

Requestor Information and Ticket Details

IMPORTANT INFORMATION REGARDING THIS REQUEST- If this is an IT EMERGENCY or High Priority Fix- Submit your ticket under the service category titled, "Report a Problem" or call the IT Help Desk at 805-437-8552.

INSTRUCTIONS- Please complete the following fields. Only the ones marked with an * are required, but all of the fields serve a purpose in completing the type of request you selected. Completing all of the fields will ensure faster service from the ITS Department.

NEXT STEPS- You will receive a confirmation email immediately following the submittal of your request. You can reply directly to this email as well as others. You should hear back from an assigned ITS Consultant within 2-3 business days.

Select the option(s) that best captures the functional role this service request ticket is supporting.
Select the option(s) that best captures the functional role this service request ticket is supporting.
Select the option(s) that best captures the functional role this service request ticket is supporting.
Enter the "Other" for what this service supports.
Choose the type of account access issue that you are experiencing.
Input your Dolphin username or ID number.
Enter the other system that you think is preventing you from logging into your account.
Select the device you are using.
Select the device you are using.
Please provide your preferred telephone number so that in the event your assigned ITS Technician cannot reach you via email, this number will be used to contact you.
Please provide a time when its best to reach you so that in the event that you cannot be reached via email the assigned ITS Technician may get ahold of you via phone.
Input your personal email so that we may reach you if you do not have access to your CSUCI email inbox.
Input your personal email so that we may reach you if you do not have access to your CSUCI email inbox.

Ticket Summary and Attachments

A short description to explain the nature of a ticket. This will serve as the ticket's title.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
File attachments associated with the ticket.
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Other Fields

Your name
Verification Code