Submit a goCI Ticket to ITS

Submit ticket to receive additional assistance from ITS with how to install and use goCI Mobile App

Requestor Information and Ticket Details

IMPORTANT INFORMATION REGARDING THIS REQUEST- If this is an IT EMERGENCY or High Priority Fix- Submit your ticket under the service category titled, "Report a Problem" or call the IT Help Desk at 805-437-8552.

INSTRUCTIONS- Please complete the following fields. Only the ones marked with an * are required, but all of the fields serve a purpose in completing the type of request you selected. Completing all of the fields will ensure faster service from the ITS Department.

NEXT STEPS- You will receive a confirmation email immediately following the submittal of your request. You can reply directly to this email as well as others. You should hear back from an assigned ITS Consultant within 2-3 business days.

Select the option(s) that best captures the functional role this service request ticket is supporting.
Select the option(s) that best captures the functional role this service request ticket is supporting.
Select the option(s) that best captures the functional role this service request ticket is supporting.
Enter the "Other" for what this service supports.
Please provide your preferred telephone number so that in the event your assigned ITS Technician cannot reach you via email, this number will be used to contact you.
Please provide a time when its best to reach you so that in the event that you cannot be reached via email the assigned ITS Technician may get ahold of you via phone.
Name of Software or Application
Select the name of the software application that you are requesting assistance with. If you do not know select "Other" (last option).
goCI
Select the type of location where you are using the goCI mobile app.
Enter the name or number of the room location.
Please enter any additional instructions on how to access the room in which the phone will be installed. For example point of contact if the room is locked.
If necessary, what is the best time for a Technician to stop by?

Ticket Summary and Attachments

A short description to explain the nature of a ticket. This will serve as the ticket's title.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
File attachments associated with the ticket.
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Other Fields

Your name
Verification Code