How To Configure DUO Mobile After Changing Your Device

1) Install DUO Mobile from the Google Play / App Store store on your new phone. Once installed, click the plus icon to add a new account.
DUO Mobile App

2) Log in to myCI on your computer. If you are already logged in, please try logging in using an alternative Web browser or Incognito Window.

3) On your computer’s web browser, click the "Settings" button on the DUO Authentication screen, then select "Add a New Device" 

4) Select any option here i choose the phone number 

5) Input your phone number. Click the add phone number button confirming your phone number and that you want to replace it, then click "Continue" 

6) Click next then scan the QR Code from your computer screen in the DUO Mobile app on your new phone. 


7) A green checkmark should appear over the QR code, and CSU Channel Islands should appear in your list of accounts in DUO Mobile on your smartphone. You should now be able to receive push notifications or generate authentication codes on your new phone. 

If you are using a new phone number or if further help is needed, please submit a new ITS Service Request or contact the Shared Services Solution Center at 805-437-8552 between the hours of 8 AM and 5 PM, Monday through Friday.

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Article ID: 127994
Fri 2/12/21 3:54 PM
Tue 1/3/23 1:44 PM