How To Configure DUO Mobile After Changing Your Device

1) Install DUO Mobile from the Google Play / App Store store on your new phone. Once installed, click the plus icon to add a new account.

DUO Mobile App

2) Log in to myCI on your computer. If you are already logged in, please try logging in using an alternative Web browser or Incognito Window.

DUO Settings

3) On your computer’s web browser, click the "Settings" button on the DUO Authentication screen, then select "Add a New Device" 

DUO adding new device

4) Select "Call Me". You will receive a phone call from DUO on your phone; press any key on your keypad to allow authentication. 

DUO options

5) Select "Mobile phone", then click "Continue" 

DUO select mobile phone

6) Input your phone number. Click the checkbox confirming your phone number and that you want to replace it, then click "Continue" 

Enter and confirm DUO phone number

6) Select the type of phone that you are using from the list of phone types 

DUO type of phone

7) Click "I have DUO Mobile", then scan the QR Code from your computer screen in the DUO Mobile app on your new phone. 

I Have DUO Mobile DUO QR Code

8) A green checkmark should appear over the QR code, and CSU Channel Islands should appear in your list of accounts in DUO Mobile on your smartphone. You should now be able to receive push notifications or generate authentication codes on your new phone. 

DUO QR code checked
 
If you are using a new phone number or if further help is needed, please submi a new ITS Service Request or contact the Shared Services Solution Center at 805-437-8552 between the hours of 8 AM and 5 PM, Monday through Friday.

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Details

Article ID: 127994
Created
Fri 2/12/21 3:54 PM
Modified
Fri 2/12/21 4:32 PM