How to print from your laptop, mobile phone or tablet

CI is pleased to offer mobile printing service for students and employees. This service was launched in fall 2013.

It's as Easy as 1-2-3!

Need to print out a document from your mobile phone, tablet or laptop?

Follow these 3 easy steps:

  1. Attach any documents you want to print to an email sent from your official CI email address, and send the email & attachments to: 
  2. You'll receive an automated email reply from "Pharos Mobile Printing" confirming that your document is ready to be released. 
  3. Finally, go to any MobilePrint-compatible printer on campus and release your print job using your DolphinOne Card
    • MobilePrint-compatible printers are located throughout Broome Library and many other spaces on campus. 
    • You must complete the release of your print job within 2 hours, otherwise you'll need to re-send via email again (as described in Step #1 above). 


How much does mobile printing cost? 

Mobile printing costs the same as printing from campus computer labs; view per-page pricing for printing here. You pay only for the documents that you release at a MobilePrint-compatible printer. 

Where can I find MobilePrint-compatible printers on campus? 

All of the HP printers in Broome Library are MobilePrint-compatible. To locate MobilePrint printers in other campus locations, contact the IT Solution Center or call 805-437-8552.

How do I release my print job at a MobilePrint-compatible printer? 

Detailed instructions for how to release print jobs at a printer are available here

I sent my documents to and but nothing is happening, I received no email confirmation, and I can't release my print job at the printer. Why isn't it working?

Remember, you can only submit a print job from an official CI email address. Faculty and staff should use their account and students should use their email address. Try re-sending your print job  from your official CI email address, and you will receive an email confirmation from "Pharos Mobile Printing".

Can I print the body of the email I submit?

No. MobilePrint will only print email attachments, not the body of the email.

How many attachments can I submit to MobilePrint at the same time?

There is a limit of 10 attachments per email and 100 emails per day for each user.

What document types are supported by MobilePrint?

MobilePrint supports the following document types and file extensions:

Document Type

File Extensions Supported

Microsoft® Word

.doc, .docx, .dot

Microsoft® Excel

.xls, .xlt,.xlsx, .xltx, .xltm, .xlsm

Microsoft® PowerPoint

.ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx

Microsoft® Visio

.vsd, .vss, .vst, .vdx, .vsx, .vtx, .vdw

Microsoft® Outlook

.msg, .eml


.odt, .ods, .ott, .odp

Comma Separated Values


Adobe Portable Document Format


Rich Text Format


Text files


Image files

.jpg, .jpeg, .gif, .png, .bmp


I need help with my DolphinOne Card, it's not working for printing. 

Please contact Card Services at

Who can I contact if I need further assistance with mobile printing? 

Students & employees: Submit a request for printing assistance or call the Solution Center at 805-437-8552.
University guests, visitors, vendors, and affiliates: submit your printing assistance requests through the guest service request form or call the Solution Center at 805-437-8552


Article ID: 30507
Thu 5/18/17 7:39 PM
Thu 7/14/22 1:53 PM