Overview
Microsoft Teams Phone brings calling features directly into Microsoft Teams, making it easier to place and receive calls, check voicemail, transfer calls, and manage call settings from one familiar app. The bite-sized videos below provide quick, task-focused guidance to help you get comfortable using Teams Phone for everyday communication.
Call Management
How to Make and Receive Calls in Microsoft Teams (0:52) - This video provides an overview of how to place and answer calls in Microsoft Teams.
How to Set Up Call Forwarding in Microsoft Teams (0:37) - This video provides the steps used to configure call forwarding in Microsoft Teams.
How to Transfer Calls with Ring Back in Microsoft Teams (0:39) - Learn how to transfer a call and use ring back if the recipient does not answer.
How to Merge Calls in Microsoft Teams (0:32) - Learn how to combine separate calls into a single conversation in Microsoft Teams.
How to Transfer a Call to Another Device in Microsoft Teams (0:34) - Learn how to move an active Teams call from one device to another without disconnecting.
Use Multiple Phone Numbers in Teams Phone with User Multi-Line (2:08) - Learn how user multi-line support lets people manage more than one phone number in Teams Phone.
How to Share Calls for Group Pickup in Microsoft Teams (0:50) - Learn how group call pickup allows designated coworkers to answer calls on each other’s behalf.
Voicemail
Configure and Access Your Voicemail in Microsoft Teams (1:09) - Learn how to set up, access, and manage voicemail in Microsoft Teams.
Call Transcription
How to Transcribe Your 1:1 VoIP Calls in Microsoft Teams (0:32) - Learn how to create a transcript for one-on-one Teams Internet-based calls.
How to Transcribe Your 1:1 PSTN Calls in Microsoft Teams (0:34) - Learn how to create a transcript for one-on-one Teams Phone calls that use the public telephone network.
Miscellaneous
How to Change Your Ringtone in Microsoft Teams (1:08) - This video teaches how to change ringtones in Microsoft Teams.