Information Technology Services (ITS) is upgrading the campus phone system from Cisco VoIP to Microsoft Teams Phone. This change is necessary as Cisco’s system reaches its End of Life (EOL), and MS Teams Phone offers exciting new features to support modern, flexible work.
Why Are We Migrating?
- Integrated Experience: Works seamlessly with Microsoft 365 apps (Outlook, Calendar, Teams).
- Flexible Use: Supports remote, hybrid, and on-campus users.
- Cost-Effective: Reduces telephony infrastructure and maintenance costs.
- Enhanced Emergency Services: Supports E911 for improved campus safety.
Key Project Dates
Phone migration will be completed in multiple phases, and the project will conclude before May 5, 2026.
What is Included in the Project?
- Migration of all faculty, staff, and departmental phone lines
- Porting of existing numbers to Teams
- Replacement of classroom/public/elevator phones
- Training and support for all users
- Emergency services integration (E911)
What is Not Included
- Personal mobile phone clients (e.g., Jabber)
- Third-party systems not managed by ITS
What You Can Expect
- Communications about your department’s migration timeline
- Invitations to training sessions and testing opportunities
- Support from ITS and the Help Desk throughout the transition
Frequently Asked Questions (FAQs)
Why are we switching from Cisco VoIP to Microsoft Teams Phone?
The Cisco VoIP system will soon reach End of Life (EOL). Microsoft Teams Phone offers better integration with our existing Microsoft 365 tools, supports flexible work environments, and reduces infrastructure and maintenance costs.
Will my phone number change?
No. Your current campus phone number will be ported over to Microsoft Teams Phone and will remain the same.
What devices can I use with Microsoft Teams Phone?
You can make and receive calls using:
- The Microsoft Teams desktop app
- The Teams mobile app
- New physical desk phones (for shared spaces, classrooms, etc.)
Will I still be able to make emergency calls (911)?
Yes. Microsoft Teams Phone is fully compliant with E911 requirements to ensure emergency services can locate you.
When will my department be migrated?
Migrations will occur in phases. You’ll be notified in advance with your specific migration date and next steps.
What support and training will be provided?
ITS will offer hands-on training sessions