Campus Phone and Voicemail Instructions

Downloadable Phone System Instructions (in PDF format, 105KB). To view, download Acrobat Reader.

Detailed Voicemail instruction handy guide.  https://www.csuci.edu/its/documents/Cisco_Unity_Voice_Mail_Commands.pdf

Table of Contents

Working from Home or Off-Campus?

Whether you are working from home, are out on the road traveling, or just at a coffee shop and need to check your CI voicemail, you can always follow the instructions below to call into your full 10-digit campus phone number (805-437-XXXX) and access voicemail. This always works, but you do have to wait for the full complement of rings before the phone system forwards you to the voicemail system (usually about 4 rings) and if you do this a lot, this 4 rings can seem tedious. Here is a FASTER way to access your voicemail from anywhere, any time you are checking from off-campus.

  1. Dial 805-437-8850 (This step replaces "Press the Voicemail Button" in the below list of procedures)
  2. Press star (*) when voicemail picks-up
  3. Dial your 4-digit Extension then Press #
  4. Enter your Password Then Press #
  5. Follow the appropriate procedures listed below.

(If you manage multiple mailboxes for your department, you can check them all during the same session that you started following the above instructions. When you are done checking your box, simply press star (*) button repeatedly until you are back to the top menu where the system asks you to enter your extension, enter another extension and password and work through as many boxes as you need to.)

If your department has authorized you to use the Jabber Client while working from home, view the Jabber Client How to Get Setup Guide (Word Doc).

Default Voicemail Password

The first time you access your voicemail, your default voicemail password is 12345. Please be prepared to change your voicemail password during your first login as the system will prompt you to do so.

Voicemail Lockout

If you find you have been locked out of your voicemail, the system will unlock itself after 20 minutes.

Listen to New Voicemail Messages

  1. Press the Voicemail button ("Messages" or an Envelope Icon on 79XX series phones; Cassette Tape Icon on 88XX series phones)
  2. Enter your Password & Press #
  3. Select Option 1
  4. Follow the prompts

Listen to Saved/Old Voicemail Messages

  1. Press the Voicemail button ("Messages" or an Envelope Icon on 79XX series phones; Cassette Tape Icon on 88XX series phones)
  2. Enter your Password & Press #
  3. Select Option 3
  4. Select Option 1
  5. Follow the prompts

Change Your Voicemail Password

  1. Press the Voicemail button ("Messages" or an Envelope Icon on 79XX series phones; Cassette Tape Icon on 88XX series phones)
  2. Enter your Password & Press #
  3. Select Option 4
  4. Select Option 3
  5. Select Option 1
  6. Follow the prompts

Change Your Recorded Name

  1. Press the Voicemail button ("Messages" or an Envelope Icon on 79XX series phones; Cassette Tape Icon on 88XX series phones)
  2. Enter your Password & Press #
  3. Select Option 4
  4. Select Option 3
  5. Select Option 2
  6. Follow the prompts

Record a Greeting

  1. Press the Voicemail button ("Messages" or an Envelope Icon on 79XX series phones; Cassette Tape Icon on 88XX series phones)
  2. Enter your Password & Press #
  3. Select Option 4
  4. Select Option 1
  5. Follow the prompts

(Follow the prompts to select a standard or alternate greeting. If you choose an alternate greeting, you will be prompted to record the greeting and set an end date for the alternate greeting.)

Accessing Voicemail From Home (Also see "Working From Home" above)

  1. Dial Your 10 digit Campus Number (i.e., 805-437-XXXX where X is your extension)
  2. Press star (*) when voicemail picks-up
  3. Dial your 4-digit Extension then Press #
  4. Enter your Password Then Press #
  5. Follow the procedures listed above

DND (Do Not Disturb)

  1. Press the DND (Do Not Disturb) button on the screen main menu to activate. (When a call arrives, your phone will not ring and call will be sent directly to voicemail.)

iDivert/Ignore

  1. When your phone rings press “iDivert” (newer phones have "Ignore") to send caller immediately to voicemail. This button only appears when a call is coming to your phone.

Changing the Display Contrast

79XX Series Phones: 88XX Series Phones:
Press the Settings Button 1. Press the Settings Button
Select Option 1 2. Select Option 2
Select "Contrast" 3. Select "Brightness"
Adjust UP/Down 4. Adjust UP/Down

Changing Your Ring Tone

79XX Series Phones: 88XX Series Phones:
Press the Settings Button 1. Press the Settings Button
Select Option 1 2. Select Option 2
Select "Rings" 3. Select "Ringtone"
Scroll Up/Down & Press “Play” to preview 4. Select Option 1
Press “Select” to pick your tone 5. Select your choice from list (Move highlight to play different tones; press "Set" to select your choice)

Accessing the Campus Directory

79XX Series Phones: 88XX Series Phones:
Press the Directory Button (Book Icon) 1. Press the Directory Button (Book Icon)
Select Option 5 (or 6) 2. Select Option 2
Type First and Last Name 3. Type First OR Last OR Number
Press “Search” 4. Press "Search"

Call Forwarding

NOTE: forwarding calls to another phone typically must be done directly from a campus phone. However, if you are remote and do not have physical access to your phone, you can also submit a work request for ITS infrastructure to forward your phone; you will need to provide ITS infrastructure with a forwarding number.

  1. Press "CFwdAll" on your main menu (or “Forward all” on 88XX series phones)
  2. Dial the number you wish to have incoming calls forwarded to:
    1. for off-campus numbers, dial 9 then 1, then the area code and number
    2. for on-campus numbers, dial the extension (e.g., 8552)
  3. You will see a message indicating that your calls are being forwarded
  4. (To Cancel Call Forwarding, press "Forward Off" (or "CFwdAll" on older phones)

Transferring Calls

  1. Make/Receive a call
  2. Press the "Transf." button (or “Transfer” on 88XX series phones. This button only appears once a call is fully connected)
  3. Enter the phone number you want the call transferred to
  4. Press Transf. (“Transfer”)
  5. Once you press "Transf." (Transfer) you can just hang up and the call will transfer, or you can stay on the line and let the new party know who is calling, then hang up)

Adjusting Ringer Volume

  1. Press the (+) or (-) button on your phone

Making Conference Calls (3 people)

  1. Make a call
  2. Press the “More” Button on your screen ("..." on 88XX series phones)
  3. Press “Conf” ("Conference" on 88XX series phones)
  4. Dial 3rd Person's number
  5. Press “Conf” once they answer
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Details

Article ID: 60135
Created
Fri 8/10/18 3:54 PM
Modified
Mon 5/11/20 2:33 PM