Can I use two-factor authentication (2FA) if my device cannot connect to the internet?

The Duo app on your smartphone or tablet can still provide a passcode without any data connection. Click on the down arrow symbol in your Duo app to generate a six-digit code to use to complete your two-factor authentication.



You can use that passcode to log in.

To generate a new passcode, click on the circular arrows.


Need more help?

Submit a service request with the ITS Helpdesk for assistance with Duo.

Contact Information Security at

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Article ID: 98570
Mon 2/17/20 1:38 PM
Tue 2/25/20 4:17 PM