Help with Spam Filtering


Spam is unsolicited and unwanted email. At CSUCI we use a combination of Microsoft’s Office 365 mail filtering, Cisco’s IronPort appliances and a user’s personal Outlook application to manage and control delivery of spam. Our IronPort appliances are configured to control spamming by unscrupulous senders by filtering the data and tagging it before it is received by the user.

Available to

Faculty and Staff 


By using our spam filtering systems we are able to mitigate the delivery of unsolicited and unwanted email. This reduces the amount of email delivered to a user by filtering out unwanted emails such as marketing, social network etc. preventing these email types from taking up unnecessary space on a user’s mailbox.


Besides the default and CSUCI approved filtering we can also filter any additional email requested by a user. In order to do this we will need the user to forward the unwanted emails to or To prevent a specific user or domain we will require the full sender’s email address or if the domain is to be filtered then the domain name or ip address.

Getting Started

Use the "Request Service" button on this page to request assistance with spam filtering or to blacklist an unwanted email as spam. 


Submit IT Ticket


Service ID: 51352
Fri 12/10/21 3:55 PM
Wed 1/26/22 5:17 PM