Community Support

Overview

Help is available for creating new myCI Pod Communities. However, before requesting a new Community, it is important to understand if it is the appropriate tool to use. Communities are most useful when internal Cal State Channel Islands students, faculty, and/or employees (staff and administrators) need an ongoing place to find related information, receive updates, and/or participate around a shared purpose.

Keep in mind myCI Pod is CSU Channel Islands’ personalized campus hub that serves as both a mobile app and intranet site to easily share information that is most relevant to the current user who is logged into myCI as a students, faculty, and/or employee with the university and therefore access to password protected intranet resources using single sign on credentials. It is available as an iOS app, Android app, and at https://pod.csuci.edu/dashboard.

A myCI Pod Community is like CSU Connect’s Space(s). Some Communities will be set to private, others will allow members to join, and in some cases they will be open to all affiliations or specific affiliations.

The following table helps explain what a community is and what it isn’t. It also offers recommendations for next steps if the solution is not to request a new community

Reference Table

A Community is…

A Community isn’t…

A mini-intranet site for a shared purpose or audience (office, program, project, committee, cohort, or club) with content, access/membership, and features

A webpage with an external audience made up of prospective students and parents of prospective students.

 

Recommended Next Steps: If you need help with webpages featured at www.csuci.edu, use this service instead:

Website-Development-Maintenance-Support  

Is initially set up and configured by Web Services based on information received by the new community requesters with what is available in the Pathify platform.

Custom web design

 

Recommended Next Steps: Submit a new Webpage Development request.

Maintained by two dedicated employees who are part of the community and are committed to  taking on the responsibility of serving as community administrators.

A webpage maintained, and supported by the Web Services Team. Once the page goes live, it is on the community administrators to maintain it.

Similar to MS Teams in that it is a space that password protects access to:

  • Information and resources: pages, links, files, FAQs, and contact information.
  • Communication: announcements, discussions, and chats.
  • Activities: events and opportunities to participate.
  • Membership and permissions: controls over who can discover, join, view, or manage space.

 

A place to share content to those outside the Cal State Channel Islands organization despite the intended audience’s desire or plan to be part of the organization (prospective students, prospective parents, prospective faculty & employees) or for anyone on the internet? 

Next Steps: If the following information needs to be shared with members who do not have myCI access it is better to request that it be made available on a www.csuci.edu webpage.

 

 

It is a place to organize access to a service or application, such as training materials, quick reference guides, shared discussion board, and link to the application.

A direct link to the application.

 

Recommended Next Steps: Use the Request New myCI Service Form to initiate this process.

Its content is intended for a defined audience.

Content intended for general consumption.

 

Recommended Next Steps: Submit a new Webpage Development request.

Like other programs in that it supports collaboration.

The best solution for all types of collaboration. MS Teams, SharePoint, Google Docs, www.csuci.edu webpages, email, and other tools should be considered before requesting a new Community. 

 

Recommended Next Steps: Submit a new Webpage Development request.