What is Dolphin Email, powered by Google?
Dolphin Email is the student email system for CSU Channel Islands. It is one of the official means of communication between the University and its students. Please see the CSU Channel Islands Policy on Communication with Students.
When did Dolphin Email, powered by Google, go live?
The system went live on Monday, August 23, 2010.
What is my Dolphin Email address?
Your Dolphin Email address ends in @myci.csuci.edu.
For example, if your Dolphin username is pat.smith123, then your Dolphin Email address is pat.smith123@myci.csuci.edu
How to I log into Dolphin Email powered by Google?
Your can access Dolphin Email by logging to myCI using your Dolphin Name and Password.
Alternatively, you may access https://www.gmail.com and sign in using your Dolphin Email address.
How do I create my Dolphin Email powered by Google email account?
You don't need to do anything to get a Dolphin Email account. Your Dolphin Email account is created for your automatically when you become a student. Please refer to the "How do I get my Dolphin Name" section on the Account ID & Password FAQ page.
Can I choose a different Dolphin Email address?
Students and alumni are not permitted to select an arbitrary Dolphin Email address (such as ilovecsuci@myci.csuci.edu.) All Dolphin Email addresses are created based on the Dolphin Name of a student or alumnus/alumna, and the Dolphin Name is created based on the legal and preferred name of an individual as stored in CI Records. Students and alumni may only change their Dolphin Name if they update their legal and/or preferred names using the Name Change Process as administered by Records and Registration.
What services are included with my Dolphin Email powered by Google account?
Dolphin Email, as well as CI Docs (Google Drive, Google Docs, Google Sheets, and Google Presentations) are supported.
Can I log on to other Google-sponsored services with my Dolphin user name and password (i.e., blogger.com)?
Possibly. Currently, Google only allows access to specific G Suite for Education services that are enabled within the University's domain. To access other Google services, you will need to create a separate personal Google account. However, Google is working to bring more applications to the education environment so as they become available, we will announce them to you.
Who is eligible to participate in the Dolphin Email powered by Google service?
Currently enrolled students and University alumni are eligible to participate in the Dolphin Email powered by Google service. Please refer to the "How do I get my Student Dolphin Name" section on the Account ID & Password FAQ page.
University faculty and staff may request this service from Information Technology Services (ITS) as a secondary email platform.
How do I change my Dolphin Email password?
You can use either the myCI Change Password service or the myCI Reset Password serviceto change your Dolphin Password.
Can I forward my Dolphin Email to another e-mail provider?
Yes! If you want to configure forwarding to another provider, you must do so in your Google account settings. Please see Google Support page for email forwarding for detailed instructions.
How long do I get to keep this e-mail address?
You will get to keep this account for life (according to current Google and CI terms of service) as long as you meet ANY of the following criteria:
- maintain your status as a currently enrolled student at the University; OR
- maintain your status as alumnus/alumna of the University.
Your Dolphin Email will be discontinued two terms after you have discontinued your current student status if you have not taken an official leave of absence.
Students who have taken an official leave of absence will continue to maintain their Dolphin Email address up to four consecutive semesters, but no more than six total semesters of leave from the University. Please refer to the Policy on Academic Leave for more information.
Do alumni get to keep their email account?
Alumni of the University may continue to use their Dolphin Email account until further notice.
Can Faculty/Staff members use this service?
University faculty and staff may request this service from the department of Information Technology Services (ITS) as a secondary email platform. Submit a request for a faculty/staff Dolphin Email account.
Can I use other Google Applications such as Calendar and Chat?
Yes.
How much total disk space does a student have in Dolphin Email and Alumni Dolphin Email?
The storage capacity for your new Dolphin Email powered by Google account is unlimited and is subject to change according to Google's current terms of service.
Can I access my Dolphin Email on my mobile phone or other mobile device?
Yes; you have two options to access Dolphin Email on your mobile device:
Option A. Use the web browser on your device. In your device's web browser, Go to myCI, and login with your Dolphin Name and Dolphin Password. Once you have logged in to myCI, click on the "Dolphin Email for students/alumni" link. This will take you to the mobile version of the Dolphin Email web site, where you can read messages and compose email in your Dolphin Email account.
Option B. Configure the IMAP client on your device. If you wish to access your new Dolphin Email from your mobile device via IMAP (such as iPhone, iPad, Android, or BlackBerry), please reset your myCI password before you configure your IMAP access. This is necessary to ensure that your password is synchronized with your new Dolphin Email mailbox. Once you have reset your myCI password, please refer to Google's supported IMAP client list for instructions for configuring your device.
Can I use other e-mail programs, or clients, to access my Dolphin Email account?
Yes. You can access your Dolphin Email powered by Google account using POP, IMAP, and mobile e-mail programs.
What if I already have a personal GMail account?
You can continue to use your personal GMail account. However, Your Dolphin Email account is your official University e-mail address, and the University will send you official communication to this email address. It is recommended to set up Dolphin Email to forward messages to your personal email account. Read instructions on how to configure forwarding on the Google Support site.
How does Google handle spam?
Your new Dolphin Email account will be protected from spam by Google’s anti-spam software. Read more about how Google handles spam.
What if I am not receiving email?
If you are not receiving expected emails, it is advised to check your Spam and Deleted Items folders. Safelisting trusted email addresses may also help with receipt of email from trusted sources.
If you are failing to receive email from the @csuci.edu domain, this may be related to domain reputation. Domain reputation is determined by algorithms employed by Internet service providers and email providers. ITS is working to maintain a healthy reputation for the @csuci.edu domain, but if you are not receiving expected email, please submit an ITS Service Request for further assistance.
What if I want to use a Google program that is not offered through my Dolphin Email powered by Google account?
Dolphin Email is part of a software suite called G Suite for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the G Suite for Education. In addition, the University may disable specific features in CSUCI's instance of G Suite for Education.
How do I view attachments?
There are several ways to view attachments. Learn more about viewing attachments on the Google support site.
Which browsers can I use to access my Dolphin Email powered by Google account?
View a list of supported browsers for Dolphin Email on the Google support site.
What are the policies that apply to my Dolphin Email account?
Your Dolphin Email powered by Google account is subject to the University's Responsible Use Policy. Your Dolphin Email account will be subject to Google's e-mail quota policy, which is unlimited (as of April 2018). Google does not place limits on how long users can keep e-mail. Your Dolphin Email powered by Google account is also subject to Google's terms of service and privacy policies. Please read our Terms of Service.
Can I opt out of Dolphin Email powered by Google?
No. This e-mail address is your official email address through which the university sends official written communications. Students are expected to check their email on a frequent and consistent basis to stay current with university-related communications, and may forward their email from their Dolphin Email e-mail account to another e-mail address at their own risk. The university is not responsible for the handling of email by 3rd parties or external providers. Having email forwarded does not change the individual's responsibility for reading and responding to official communications sent to their Dolphin Email account. Please review the CSU Channel Islands Policy on Communication with Students.
Is Dolphin Email accessible (Section 508 compliant)?
Google is actively working on improving Section 508 compliance. Dolphin Email users have the following options to access their e-mail:
- You can view Dolphin Email with basic HTML. Learn more information on basic HTML View in Gmail.
- You can view Dolphin Email using free Section 508 compliant desktop email software such as Thunderbird.
- You can use Dolphin Email with accessible technologies. Learn more about accessibility features in Gmail.
Does Dolphin Email meet FERPA guidelines?
Google is contractually and legally responsible to protect information. Google will not share Dolphin Email contents or personal information to outside parties. Read Google's Terms of Service for Google Apps for Education.
How can I find another student's Dolphin Email address?
You can use the CSUCI campus directory to locate other students' Dolphin Email addresses. Students may opt-out of the campus directory.
I recently changed my name. How will this affect my Dolphin Email address?
Students must complete the Name Change process to update their Dolphin Email address. Please contact Records and Registration for more information about the name change process.
Once the process is completed by Enrollment Services, an email alias will be automatically created for your new name. Your old email address will still exist, so that mail sent to both email addresses will be routed to the same account.
I need more help with Dolphin Email. Who can I contact?
If you can't find the answer to your question on this FAQ page, please submit a Dolphin Email help request or contact the Solution Center at 805-437-8552