What is myCI?

Tags myCI

What is myCI, and what does it do?

myCI is a single point of access for major campus applications, including CI Learn, CI Records, Dolphin Email, and Dolphin Files.

Students, faculty and staff can use myCI to:

  • access CI Learn, CI Records, campus email, library resources and other services using their Dolphin Name and Dolphin Password
  • access applications that are used by a specific set of campus individuals such as CI Financials, Dropbox@CI, CI Docs and Student Ratings of Teaching, using the same single user name and password
  • recover a Dolphin Password automatically (in case it is forgotten)
  • change a Dolphin Password before it expires

How was myCI developed?

The functionality of myCI was originally developed in 2009 by Information Technology Services (ITS) based on meetings with University students and key campus stakeholders. ITS continues to maintain and develop myCI to incorporate new functionality to provide a flexible and mobile-friendly user experience. 

I'm having problems logging into myCI. How do I get help?

If you are unable to login to myCI you have these 4 options for requesting assistance from Information Technology Services (ITS): 

1. Call the Solution Center at 805-437-8552 during regular business hours
2. Submit a service request using the "Report other/unlisted login problem with MyCI" service page (myCI login is not required to submit a request on this page), and a support ticket will be automatically created
3. Email solutioncenter@csuci.edu and a support ticket will be automatically created
4. Visit the ITS walk-in desk at Broome Library 1350 during regular business hours

Who can I contact if I have more questions?

Please read the Frequently Asked Questions about myCI.

For general inquiries about the myCI service, please contact the ITS Solution Center.

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Details

Article ID: 57066
Created
Mon 7/9/18 5:34 PM
Modified
Thu 4/9/20 11:09 AM