Account Access


CSUCI students and employees (Faculty & Staff) receive a myCI account and are encouraged to use this service to find their login (self service), reset their password (self service), or submit a ticket to IT for assistance with logging into myCI (due to Duo multi-factor authentication or other reasons), campus computers, or other CSUCI systems. 

Available to

Anyone that cannot log into myCI or campus computers. This service allows for an end user to submit a ticket to IT without having to log into TeamDynamix. 

Get Help

If you are a CSUCI student, faculty or staff member: please review the support options that are listed in the upper right corner of this page (Find My Login, Reset My Password, and Submit IT Ticket). 

Your myCI access may also get locked due to entering your Dolphin Name & Dolphin Password incorrectly too many times. For most users, your myCI account will automatically unlock within 20 minutes; some users with elevated security privileges will require a manual unlock for their account. 

If your account remains locked after 20 minutes from your last login attempt (or if you require a manual unlock of your account), you can do one of the following:

  1. Use the "Submit ITS Ticket" button on this page to create a support ticket (myCI login not required)
  2. Call the ITS Help Desk at 805-437-8552 during regular business hours
  3. Visit the ITS Help Desk at Broome Library 1350 during regular business hours

Answers to frequently asked questions about your myCI account (Dolphin Name and Dolphin Password) can be found in the Knowledgebase (click here)

Submit ITS Ticket Find My Login Reset My Password


Service ID: 51349
Fri 12/10/21 3:35 PM
Fri 5/10/24 10:25 AM

Service Offerings (3)

Account Access - Submit ITS Ticket
Anyone that cannot log into myCI or campus computers. This service allows for an end user to submit a ticket to IT without having to log into TeamDynamix.
Find My Login (Self Service)
If you have forgotten your Dolphin Name or Dolphin ID Number password, you can retrieve it yourself using this self service.
Reset My Password (Self Service)
Use this service if you have forgotten your myCI password.