Software & Application Support


ITS provides remote and on-site technical support with software and applications. ITS can assist users with standard desktop applications such as Outlook, Office, or other standard campus applications on Windows and Macintosh computers, tablets, and University smartphones, as well as troubleshooting hardware and software errors, connectivity issues, and virus/malware removal.

Most campus Windows and Macintosh desktop workstations, labs, and classrooms are centrally managed and supported by ITS. 

Please use this service to get help with configuring, and/or troubleshooting software or applications on your computer, laptop, smartphone, tablet, or other device.

View the list of supported campus software

Available to

Faculty, Staff, and Students with myCI access.

Getting Started

  1. Click the "Request Software/Application Support" to request assistance with software applications that are already installed.
  2. Click the "Request Software/Application Installation" to request assistance with installing or configuring software applications.
Request Software/Application Support Request Software/Application Installation


Service ID: 51368
Tue 12/14/21 8:44 AM
Wed 2/2/22 4:20 PM

Service Offerings (2)

Request Software/Application Support
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers, and/or other devices.
Request Software/Application Installation
Get help with installing or downloading standard software/applications, like Microsoft Office, Adobe Acrobat and more.