Account Access Issue

Your myCI access may get locked due to entering your Dolphin Name & Dolphin Password incorrectly too many times. For most users, your myCI account will automatically unlock within 20 minutes; some users with elevated security privileges will require a manual unlock for their account. 

If your account remains locked after 20 minutes from your last login attempt (or if you require a manual unlock of your account), you can do one of the following:

1. Use the "Submit IT Ticket" button on this page to create a support ticket (myCI login not required)
2. Call the Solution Center at 805-437-8552 during regular business hours
3. Visit the ITS walk-in desk at Broome Library 1350 during regular business hours

Answers to frequently asked questions about your myCI account (Dolphin Name and Dolphin Password) can be found in the Knowledgebase (click here)