Service Catalog

Categories (11)

Report an Issue

Use services within this category to submit tickets for things that are broken and require IT Services to fix them.
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Accounts and Access

Password resets, locked accounts, & new/updated account requests. This includes myCI, Windows, and group share access.
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Teaching & Learning Support

Support for course design, CI Learn (Canvas), Zoom, Sharestream, CI Keys, and other instructional technologies.
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Computer Hardware & Accessories

Support with computers/laptops, IT accessories, AV equipment, monitors, projectors, televisions, digital signage equipment, printers & copiers, tablets, iPads, hot spots, and loaner laptops.

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Telephone & Voicemail

Landline telephone and voicemail service
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Software & Applications

Get help with campus software and applications.
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Network and Connectivity

CI's network, WiFi, VPN and more
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Email & Calendars

This category offers IT services and support with employee and student email, and employee calendaring.
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IT Projects & Purchases

Start here to purchase standard & custom hardware & software, learn about ITS Project Management, submit an ITS project request or request for change (ITS only), and learn how students can purchase software,
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Web Services

Request website content updates and upgrades, accessibility assistance, search engine optimization, and more.
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Information Security

Authentication, virus protection, encryption, data security, identity management solutions, information risk management, emergency preparedness, audit and monitoring systems, privacy impact assessments; data access and stewardship.
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