Popular Services

Help installing or configuring software

Get help with installing or configuring standard software, like Microsoft Office, Adobe Acrobat and more.

Help with something that isn't listed / help with other IT services

Students, Faculty, Staff, and Guests may use this service to get help with a problem, issue, or service that isn't listed.

Help with a computer, laptop, tablet, or smartphone

Get help with problems with supported campus computers, laptops, tablets, and smartphones.

Request web content updates

Request assistance in maintaining the content on your website.

Personal software purchases for students, faculty and staff

Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.

Request VPN access

Access group network shares (such as “G Drive”) remotely. Access keyserved campus software remotely

Help with Faculty and Staff Accounts

Get help with Faculty and Staff myCI and email accounts.

Purchase STANDARD IT hardware, software, equipment or services

Purchase standard IT equipment, products or services

Request VDI Access

Access campus software remotely. Access group network shares (such as “G Drive”) remotely without the need for VPN access.

Jabber Client

This tool is great for telecommuters that use their CSUCI phone a lot.Jabber is a software version of your CSUCI phone extension that allows employees to make and receive calls on other devices (e.g. home computer).

CMS/PeopleSoft Support

Get help with Common Management System (CMS)

Get help with Microsoft Teams

Get help with Microsoft Teams

Help with wireless network access

Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.

Request Assistance with Technical Support During Covid-19

CSUCI Faculty, Staff, and Students use this service to get help with continuing instruction, work, and learning during times of social distancing. This includes, but is not limited to Zoom, Laptops, VPN, VDI, Microsoft Teams, remote access to office phone & voicemail, and cloud file storage.

Report other/unlisted login problem with MyCI

Get help if you are having problems accessing myCI because of Duo or other reasons, and you are unable to submit a support ticket using this web site.

Update or Make Changes to a Phone

Use this service to request changes to an existing phone.

Report an issue or problem with Outlook/Exchange email

Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).

Request New Mobile Hot Spot

Use this service to request a Mobile Hot Spot. Note: this is a Chargeback service. Requesters are required to provide complete accounting string information. This includes the Account Number, Fund, and Department Number.

General Support

Use this service to request support with CI Learn.

Get help with OneDrive

OneDrive for Business is a cloud-based storage and collaboration tool from Microsoft that lets users store, share, and collaboratively work on their files. OneDrive for Business can be accessed on Windows and MacOS computers, mobile devices, and via the web. Use this service to request help with OneDrive, download OneDrive, and find training resources.

Request a new Adobe Sign form and process

Create a new form and process in Adobe Sign to send documents out for signature; replaces Docusign

Order a New Phone

Voice-over-IP (VOIP) phone service provides CI faculty, staff, student employees and University organizations with internal, local and long-distance telephone service.

Report a Problem with Phone Service

Report a problem with, or request repair of, an existing phone or service.

Report an issue or problem with Dolphin Email (student email)

Get help with Dolphin Email

Borrow Laptop(s) for Faculty/Staff Usage

Use this service to request to borrow laptops for Faculty and Staff. Students should visit the Broome Library to check out Laptops.