Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Request support with computer hardware and/or IT accessories.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Request assistance with Pharos Multifunction Printers
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request ITS support with local desktop and network printers and scanners.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Use this service to request assistance with department and shared inboxes.
Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.
Request help from the Teaching & Learning Innovations team
Report information security questions or issues such as receipt of phishing emails or requests for malware scans.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Use this service to request assistance with classroom or conference room technology such as instructor workstations, projectors, smartboards, or Zoom kits.
Request assistance with network connectivity in student housing.
This service is used to submit requests for help to the Enrollment Management Department at CI.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Get help with myCI Pod, CSUCI's official mobile app for iOS, Android and pod.csuci.edu
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Use this service to request assistance with employee, faculty, or shared calendars.