Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Request support with computer hardware and/or IT accessories.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Purchase standard IT equipment, products or services
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Purchase non-standard (custom) IT equipment, hardware, software and services
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request assistance with Pharos Multifunction Printers
Use this service to request assistance with department and shared inboxes.
ITS provides quotes for computer hardware and software
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Request ITS support with local desktop and network printers and scanners.
Request installation/activation, moves, or disconnection of a new wired network connection, and report a problem or request repair for an existing wired network connection.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Use this service to request assistance with classroom or conference room technology such as instructor workstations, projectors, smartboards, or Zoom kits.
Request assistance with network connectivity in student housing.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Use this service to request support in packaging up your computer, hardware, and phone to move it from one location on campus to another. You will still be required to submit a move request with Facilities to move your remaining office furniture and boxes.
Report issue/problem with Wifi and wired connections.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.