Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Purchase standard IT equipment, products or services
Request support with computer hardware and/or IT accessories.
Purchase non-standard (custom) IT equipment, hardware, software and services
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
ITS provides quotes for computer hardware and software
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Request help from the Teaching & Learning Innovations team
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Use this service to request assistance with department and shared inboxes.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Use this service to request support in packaging up your computer, hardware, and phone to move it from one location on campus to another. You will still be required to submit a move request with Facilities to move your remaining office furniture and boxes.
Request help with creating a new web form or survey using Qualtrics
Use this service to submit an IT Project Request.
Learn where to go to set up an account, add funds, gain access to Pharos Printers/Copiers, view account balance, and request help.
This service is available to new students, enrolled on or after 8/2/2021 that are in possession of a CSU issued iPad that requires repair or IT support.