Popular Services
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Request support with computer hardware and/or IT accessories.
Purchase standard IT equipment, products or services
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Purchase non-standard (custom) IT equipment, hardware, software and services
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Use this service to request assistance with department and shared inboxes.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Request assistance with Pharos Multifunction Printers
ITS provides quotes for computer hardware and software
Request ITS support with local desktop and network printers and scanners.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Report issue/problem with Wifi and wired connections.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Request help with creating a new web form or survey using Qualtrics
Request help from the Teaching & Learning Innovations team