Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Request support with computer hardware and/or IT accessories.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
ITS provides quotes for computer hardware and software
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Purchase standard IT equipment, products or services
Request help from the Teaching & Learning Innovations team
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Request ITS support with local desktop and network printers and scanners.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Request assistance with Pharos Multifunction Printers
Use this service to request assistance with department and shared inboxes.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Purchase non-standard (custom) IT equipment, hardware, software and services
Use this service to request assistance with granting one or more guests with permissions to myCI and other CSUCI systems. Please submit requests at least 5 days in advance of a scheduled visit to campus.
Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.
Use this service to request support in packaging up your computer, hardware, and phone to move it from one location on campus to another. You will still be required to submit a move request with Facilities to move your remaining office furniture and boxes.
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).
Use this service to submit an IT Project Request.
Learn where to go to set up an account, add funds, gain access to Pharos Printers/Copiers, view account balance, and request help.