Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request support with computer hardware and/or IT accessories.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Use this service to request assistance with department and shared inboxes.
ITS provides quotes for computer hardware and software
Get help with myCI Pod, CSUCI's official mobile app for iOS, Android and pod.csuci.edu
Request assistance with Pharos Multifunction Printers
Use this service to submit an IT Project Request.
Purchase standard IT equipment, products or services
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request ITS support with local desktop and network printers and scanners.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Use this service to request assistance with employee, faculty, or shared calendars.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).
Request help with creating a new web form or survey using Qualtrics
Learn where to go to set up an account, add funds, gain access to Pharos Printers/Copiers, view account balance, and request help.