Popular Services

Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.


Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.


Request support with computer hardware and/or IT accessories.


Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.


ITS provides quotes for computer hardware and software


Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)


Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.


Request assistance with campus phones, purchase new phones, or purchase new phone service.


Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.


Learn where to go to set up an account, add funds, gain access to Pharos Printers/Copiers, view account balance, and request help.


Request assistance with Pharos Multifunction Printers


Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.


Get help with Adobe Sign and electronic signatures


Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.


Request assistance with network connectivity in student housing.


Report a fraudulent email, spam, or phishing scam.


Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.


Request ITS support with local desktop and network printers and scanners.


Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.


Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.


Use this service to request to borrow laptops for Faculty, Staff, and Student Employees. Students are advised to visit Broome Library to check out laptops for academic purposes.


Report issue/problem with Wifi and wired connections.


Get help with Common Management System (CMS)