Popular Services
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Request support with computer hardware and/or IT accessories.
Request ITS support with local desktop and network printers and scanners.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request help from the Teaching & Learning Innovations team
Purchase standard IT equipment, products or services
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Use this service to request assistance with department and shared inboxes.
Purchase non-standard (custom) IT equipment, hardware, software and services
Use this service to submit an IT Project Request.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
ITS provides quotes for computer hardware and software
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.
Report information security questions or issues such as receipt of phishing emails or requests for malware scans.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Use this service to request assistance with classroom or conference room technology such as instructor workstations, projectors, smartboards, or Zoom kits.
Use this service to request assistance with employee, faculty, or shared calendars.