Popular Services

Get help with installing or configuring standard software, like Microsoft Office, Adobe Acrobat and more.

Students, Faculty, Staff, and Guests may use this service to get help with a problem, issue, or service that isn't listed.

Get help with problems with supported campus computers, laptops, tablets, and smartphones.

Use this service to request support with CI Learn.

Get help with Common Management System (CMS)

ITS provides quotes for computer hardware and software

Purchase standard IT equipment, products or services

Purchase non-standard (custom) IT equipment, hardware, software and services

Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.

Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).

Use this service to submit an IT Project Request.

Use this service to request a Mobile Hot Spot. Note: this is a Chargeback service. Requesters are required to provide complete accounting string information. This includes the Account Number, Fund, and Department Number.

Get help with Faculty and Staff myCI and email accounts.

Request assistance in maintaining the content on your website.

This tool is great for telecommuters that use their CSUCI phone a lot.Jabber is a software version of your CSUCI phone extension that allows employees to make and receive calls on other devices (e.g. home computer).

Access campus software remotely. Access group network shares (such as “G Drive”) remotely without the need for VPN access.

Access group network shares (such as “G Drive”) remotely. Access keyserved campus software remotely

Get help if you are having problems accessing myCI because of Duo or other reasons, and you are unable to submit a support ticket using this web site.

Get help with Adobe Sign and electronic signatures

Request support for an issue with a local or Multi-Functional Printer (MFP).

Create a new web form or survey using Qualtrics

Use this service to request changes to an existing phone.

This service is used to submit requests for help to the Enrollment Management Department at CI.

Request help from the Teaching & Learning Innovations team

OneDrive for Business is a cloud-based storage and collaboration tool from Microsoft that lets users store, share, and collaboratively work on their files. OneDrive for Business can be accessed on Windows and MacOS computers, mobile devices, and via the web. Use this service to request help with OneDrive, download OneDrive, and find training resources.