Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Request support with computer hardware and/or IT accessories.
Purchase standard IT equipment, products or services
Purchase non-standard (custom) IT equipment, hardware, software and services
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
ITS provides quotes for computer hardware and software
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Request assistance with Pharos Multifunction Printers
Use this service to submit an IT Project Request.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request help from the Teaching & Learning Innovations team
Use this service to request assistance with department and shared inboxes.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Report a fraudulent email, spam, or phishing scam.
Request help with creating a new web form or survey using Qualtrics
Use this service to request assistance with granting one or more guests with permissions to myCI and other CSUCI systems. Please submit requests at least 5 days in advance of a scheduled visit to campus.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.