Popular Services

Access campus software remotely. Access group network shares (such as “G Drive”) remotely without the need for VPN access.

Get help with installing or configuring standard software, like Microsoft Office, Adobe Acrobat and more.

Request assistance in maintaining the content on your website.

Students, Faculty, Staff, and Guests may use this service to get help with a problem, issue, or service that isn't listed.

Use this service to submit an IT Project Request.

Access group network shares (such as “G Drive”) remotely. Access keyserved campus software remotely

Get help with Faculty and Staff myCI and email accounts.

ITS provides quotes for computer hardware and software

Use this service to request a Mobile Hot Spot. Note: this is a Chargeback service. Requesters are required to provide complete accounting string information. This includes the Account Number, Fund, and Department Number.

CSUCI Faculty, Staff, and Students use this service to get help with continuing instruction, work, and learning during times of social distancing. This includes, but is not limited to Zoom, Laptops, VPN, VDI, Microsoft Teams, remote access to office phone & voicemail, and cloud file storage.

Purchase non-standard (custom) IT equipment, hardware, software and services

Get help with Adobe Sign and electronic signatures

Get help if you are having problems accessing myCI because of Duo or other reasons, and you are unable to submit a support ticket using this web site.

Get help with problems with supported campus computers, laptops, tablets, and smartphones.

Report a problem with, or request repair of, an existing phone or service.

Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).

Get help with Common Management System (CMS)

Get help with your existing VPN access

Request a shared email box for a department, group or organization

Purchase standard IT equipment, products or services

Get help with unlocking your Dolphin/myCI account

Create a new form and process in Adobe Sign to send documents out for signature; replaces Docusign

Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.

Request a new service button and icon in myCI