Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Request support with computer hardware and/or IT accessories.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Request assistance with Pharos Multifunction Printers
Purchase standard IT equipment, products or services
Request ITS support with local desktop and network printers and scanners.
Request help from the Teaching & Learning Innovations team
ITS provides quotes for computer hardware and software
Purchase non-standard (custom) IT equipment, hardware, software and services
Use this service to request assistance with department and shared inboxes.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.
Request installation/activation, moves, or disconnection of a new wired network connection, and report a problem or request repair for an existing wired network connection.
Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.