Popular Services
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Request support with computer hardware and/or IT accessories.
Purchase standard IT equipment, products or services
Purchase non-standard (custom) IT equipment, hardware, software and services
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Use this service to request assistance with department and shared inboxes.
Use this service to submit an IT Project Request.
Request ITS support with local desktop and network printers and scanners.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
ITS provides quotes for computer hardware and software
Request assistance with digital storage technologies such as OneDrive and Google Drive.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Report a problem with computer lab workstation(s).
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Request installation/activation, moves, or disconnection of a new wired network connection, and report a problem or request repair for an existing wired network connection.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.
Get help with remote phone services such as Cisco Jabber and phone forwarding.