Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Purchase standard IT equipment, products or services
Request support with computer hardware and/or IT accessories.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Use this service to request assistance with department and shared inboxes.
ITS provides quotes for computer hardware and software
Purchase non-standard (custom) IT equipment, hardware, software and services
Request ITS support with local desktop and network printers and scanners.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Request help with creating a new web form or survey using Qualtrics
Use this service to submit an IT Project Request.
Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request help from the Teaching & Learning Innovations team