Popular Services
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Request support with computer hardware and/or IT accessories.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
ITS provides quotes for computer hardware and software
Purchase standard IT equipment, products or services
Use this service to request assistance with department and shared inboxes.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Learn where to go to set up an account, add funds, gain access to Pharos Printers/Copiers, view account balance, and request help.
Purchase non-standard (custom) IT equipment, hardware, software and services
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Get help with remote phone services such as Cisco Jabber and phone forwarding.
Request assistance with Pharos Multifunction Printers
Request assistance with network connectivity in student housing.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.
Use this service to submit an IT Project Request.
Request ITS support with local desktop and network printers and scanners.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Request a new web-based form, database and/or workflow system
Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.