Popular Services

Help installing or configuring software

Get help with installing or configuring standard software, like Microsoft Office, Adobe Acrobat and more.

Help with something that isn't listed / help with other IT services

Students, Faculty, Staff, and Guests may use this service to get help with a problem, issue, or service that isn't listed.

Help with a computer, laptop, tablet, or smartphone

Get help with problems with supported campus computers, laptops, tablets, and smartphones.

General Support

Use this service to request support with CI Learn.

CMS/PeopleSoft Support

Get help with Common Management System (CMS)

Request a quote for IT hardware or software

ITS provides quotes for computer hardware and software

Purchase STANDARD IT hardware, software, equipment or services

Purchase standard IT equipment, products or services

Purchase CUSTOM (non-standard) IT hardware, software, equipment or services

Purchase non-standard (custom) IT equipment, hardware, software and services

Personal software purchases for students, faculty and staff

Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.

Report an issue or problem with Outlook/Exchange email

Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).

Request an IT Project

Use this service to submit an IT Project Request.

Request New Mobile Hot Spot

Use this service to request a Mobile Hot Spot. Note: this is a Chargeback service. Requesters are required to provide complete accounting string information. This includes the Account Number, Fund, and Department Number.

Help with Faculty and Staff Accounts

Get help with Faculty and Staff myCI and email accounts.

Request web content updates

Request assistance in maintaining the content on your website.

Jabber Client

This tool is great for telecommuters that use their CSUCI phone a lot.Jabber is a software version of your CSUCI phone extension that allows employees to make and receive calls on other devices (e.g. home computer).

Request VDI Access

Access campus software remotely. Access group network shares (such as “G Drive”) remotely without the need for VPN access.

Request VPN access

Access group network shares (such as “G Drive”) remotely. Access keyserved campus software remotely

Report other/unlisted login problem with MyCI

Get help if you are having problems accessing myCI because of Duo or other reasons, and you are unable to submit a support ticket using this web site.

Get help with Adobe Sign

Get help with Adobe Sign and electronic signatures

Request support for printer

Request support for an issue with a local or Multi-Functional Printer (MFP).

Create web forms and surveys using Qualtrics

Create a new web form or survey using Qualtrics

Update or Make Changes to a Phone

Use this service to request changes to an existing phone.

Request for Help from Enrollment Management

This service is used to submit requests for help to the Enrollment Management Department at CI.

Get Help with Teaching & Learning Technologies

Request help from the Teaching & Learning Innovations team

Get help with OneDrive

OneDrive for Business is a cloud-based storage and collaboration tool from Microsoft that lets users store, share, and collaboratively work on their files. OneDrive for Business can be accessed on Windows and MacOS computers, mobile devices, and via the web. Use this service to request help with OneDrive, download OneDrive, and find training resources.