Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Request support with computer hardware and/or IT accessories.
Purchase standard IT equipment, products or services
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
ITS provides quotes for computer hardware and software
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Purchase non-standard (custom) IT equipment, hardware, software and services
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Request help from the Teaching & Learning Innovations team
Use this service to request assistance with department and shared inboxes.
Get help with remote phone services such as Cisco Jabber and phone forwarding.
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Request ITS support with local desktop and network printers and scanners.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Use this service to request assistance with classroom or conference room technology such as instructor workstations, projectors, smartboards, or Zoom kits.
Request assistance with digital storage technologies such as DropBox, OneDrive, or Google Drive.