Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Request support with computer hardware and/or IT accessories.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
ITS provides quotes for computer hardware and software
Use this service to request assistance with classroom or conference room technology such as instructor workstations, projectors, smartboards, or Zoom kits.
Request help from the Teaching & Learning Innovations team
Use this service to request assistance with department and shared inboxes.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Request ITS support with local desktop and network printers and scanners.
Request assistance with network connectivity in student housing.
Get help with remote phone services such as Cisco Jabber and phone forwarding.
Request assistance with Pharos Multifunction Printers
Learn where to go to set up an account, add funds, gain access to Pharos Printers/Copiers, view account balance, and request help.
Purchase non-standard (custom) IT equipment, hardware, software and services
Report information security questions or issues such as receipt of phishing emails or requests for malware scans.
Use this service to request support in packaging up your computer, hardware, and phone to move it from one location on campus to another. You will still be required to submit a move request with Facilities to move your remaining office furniture and boxes.