Popular Services
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Request support with computer hardware and/or IT accessories.
Request installation/activation, moves, or disconnection of a new wired network connection, and report a problem or request repair for an existing wired network connection.
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Request help from the Teaching & Learning Innovations team
Request assistance with Pharos Multifunction Printers
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Request ITS support with local desktop and network printers and scanners.
Request assistance with network connectivity in student housing.
Purchase non-standard (custom) IT equipment, hardware, software and services
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Use this service to request assistance with department and shared inboxes.
Purchase standard IT equipment, products or services
Use this service to request assistance with classroom or conference room technology such as instructor workstations, projectors, smartboards, or Zoom kits.
Report a problem with classroom technology. For example computer is not connected to the projector, or projector is not working. Instructor computer, mouse, monitor, sound, and/or classroom's computer software, etc. are not working.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).
Learn where to go to set up an account, add funds, gain access to Pharos Printers/Copiers, view account balance, and request help.