Popular Services

Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.


Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.


Request assistance with campus phones, purchase new phones, or purchase new phone service.


Use this service to request assistance with employee email.


ITS provides quotes for computer hardware and software


Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)


Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.


Request support with computer hardware and/or IT accessories.


Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.


Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.


Request help from the Teaching & Learning Innovations team


Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.


Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.


Request assistance with Pharos Multifunction Printers


Use this service to submit an IT Project Request.


Get help with Common Management System (CMS)


Request ITS support with local desktop and network printers and scanners.


Use this service to request assistance with department and shared inboxes.


Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).


Request help with creating a new web form or survey using Qualtrics


Get help with Adobe Sign and electronic signatures


Use this service to request assistance with Dolphin Email


Use this service to request assistance with classroom or conference room technology such as instructor workstations, projectors, smartboards, or Zoom kits.