Popular Services

Request VDI Access

Access campus software remotely. Access group network shares (such as “G Drive”) remotely without the need for VPN access.

Help installing or configuring software

Get help with installing or configuring standard software, like Microsoft Office, Adobe Acrobat and more.

Request web content updates

Request assistance in maintaining the content on your website.

Help with something that isn't listed / other services

Students, Faculty, Staff, and Guests may use this service to get help with a problem, issue, or service that isn't listed.

Request an IT Project

Use this service to submit an IT Project Request.

Request VPN access

Access group network shares (such as “G Drive”) remotely. Access keyserved campus software remotely

Help with Faculty and Staff Accounts

Get help with Faculty and Staff myCI and email accounts.

Request a quote for IT hardware or software

ITS provides quotes for computer hardware and software

Use this service to request a Mobile Hot Spot. Note: this is a Chargeback service. Requesters are required to provide complete accounting string information. This includes the Account Number, Fund, and Department Number.

Request Assistance with Technical Support During Covid-19

CSUCI Faculty, Staff, and Students use this service to get help with continuing instruction, work, and learning during times of social distancing. This includes, but is not limited to Zoom, Laptops, VPN, VDI, Microsoft Teams, remote access to office phone & voicemail, and cloud file storage.

Purchase CUSTOM (non-standard) IT hardware, software, equipment or services

Purchase non-standard (custom) IT equipment, hardware, software and services

Get help with Adobe Sign

Get help with Adobe Sign and electronic signatures

Report other/unlisted login problem with MyCI

Get help if you are having problems accessing myCI because of Duo or other reasons, and you are unable to submit a support ticket using this web site.