Popular Services
Get help if you are having problems logging into a campus computer/device or having problems accessing myCI because of Duo or other reasons.
Submit a request to get help with configuring and/or troubleshooting software or applications on workstations, lab computers, classroom computers (both Windows and Macintosh), and/or other devices.
Request support with computer hardware and/or IT accessories.
Request assistance with campus phones, purchase new phones, or purchase new phone service.
Faculty, Staff, and University organizations can get help with keeping their Web content up to date and accessible as well as request Web training or the creation of short URLs.
Purchase standard IT equipment, products or services
Request assistance with remote access such as GlobalProtect (VPN) or the CI Virtual Lab (VDI)
Use this service if you are unable to log into myCI or a campus computer/device and it is very important that you have access as soon as possible.
Use this service to request assistance with department and shared inboxes.
Report issue with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, peripherals, and all other University owned IT hardware.
ITS provides quotes for computer hardware and software
Purchase non-standard (custom) IT equipment, hardware, software and services
Request assistance with digital storage technologies such as OneDrive and Google Drive.
Request assistance with Faculty or Staff accounts, such as updating access to groupshares or requesting FIM/MIM updates.
Request help from the Teaching & Learning Innovations team
Use this service to submit an IT Project Request.
Request assistance with Pharos Multifunction Printers
Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.
Use this service to request support in packaging up your computer, hardware, and phone to move it from one location on campus to another. You will still be required to submit a move request with Facilities to move your remaining office furniture and boxes.
Request help with creating a new web form or survey using Qualtrics
Get help with goCI, CSUCI's official mobile app for iOS, Android and m.csuci.edu