Services A-Z (105)
Teaching & Learning Support / CI Learn
Faculty, use this service to add another user to a course.
Other Services
Request a new service button and icon in myCI
Teaching & Learning Support / Course Design Support
Faculty information about BLPP
Covid-19
Use this service to request to borrow laptops for Faculty and Staff. Students should visit the Broome Library to check out Laptops.
Teaching & Learning Support / Accessibility & Universal Design
A two part service to assist with making content accessible for all students and faculty.
Web Services / New web sites and web applications
Learn about club and organization web sites
Accounts and Access / Can't Login to PeopleSoft
Get help with Common Management System (CMS)
Accounts and Access / Can't log in? Account locked?
Get help with Common Management System (CMS)
Campus Administration Applications / CMS/PeopleSoft Support
Get help with Common Management System (CMS)
Computers, Hardware, Software, Printer, & Digital Signage / Digital Signage
Complete step 1 to plan for installation of a TV screen & corresponding equipment to get connected to CSUCI's digital signage system
Teaching & Learning Support / CI Learn
Faculty, use this service to request the merging of two or more courses within CI Learn
Teaching & Learning Support / Course Design Support
Faculty information on Course Review Process
Accounts and Access / Forefront Identity Management (FIM)
Manage Active Directory security and distribution groups.
Web Services / Web forms and surveys
Create a new web form or survey using Qualtrics
Other Divisions and Departments / Academic Affairs
This service is offered to members of the Division of Academic Affairs. For data requests in other divisions, please contact the appropriate Institutional Research Analyst by visiting the following website-
https://www.csuci.edu/ir/
Email, Calendars & Collaboration / Dropbox@CI
Use this service to request a Dropbox account for a student assistant. If access to Dropbox@CI team folders is required then the student(s) must be enrolled in Duo 2-factor authentication.
Web Services / Web training
We provide tools and training to help faculty, staff and University organizations create, manage and maintain web content.
Other Divisions and Departments / Business & Financial Affairs / Lean Six Sigma
Request help from BFA in improving the efficiency of a process in your area
Web Services / New web sites and web applications
Learn about personal faculty and staff web sites
Accounts and Access / Can't log in? Account locked?
Use this self-service option to retrieve your Dolphin Name or Dolphin ID Number
Teaching & Learning Support / CI Learn
Use this service to request support with CI Learn.
Network and connectivity / Wired Network Support
Request installation/activation, moves, or disconnection of a new wired network connection, and report a problem or request repair for an existing wired network connection.
Email, Calendars & Collaboration / Adobe Sign
Get help with Adobe Sign and electronic signatures
Email, Calendars & Collaboration / Dropbox@CI
Dropbox@CI is a document storage and collaboration system, powered by Dropbox for Business.
Network and connectivity / Virtual Private Network (VPN)
Get help with your existing VPN access
Email, Calendars & Collaboration
Get help with Microsoft Teams
Email, Calendars & Collaboration / OneDrive
OneDrive for Business is a cloud-based storage and collaboration tool from Microsoft that lets users store, share, and collaboratively work on their files. OneDrive for Business can be accessed on Windows and MacOS computers, mobile devices, and via the web. Use this service to request help with OneDrive, download OneDrive, and find training resources.
Teaching & Learning Support / Instructional Technologies
Request help from the Teaching & Learning Innovations team
Campus Administration Applications / TeamDynamix
Visit this service to get answers to your TeamDynamix questions.
Web Services / goCI mobile app
Get help with goCI, CSUCI's official mobile app for iOS, Android and m.csuci.edu
Web Services / Accessible content
Web Services provide tools and training to help faculty, staff and University organizations build and maintain Section 508 and WCAG-compliant web sites.
Web Services / URL Shortcuts
Create & manage shortcut URLs to University web sites using the go.csuci.edu domain
Other Divisions and Departments / Business & Financial Affairs / GOVMotus CalFire Email Address
Request a new GOVMotus/Cal Fire email address, or update access to an existing GovMotus/Cal Fire email
Services for Guests
Guests who do not have a myCI login account should use this service to make a service request.
Computers, Hardware, Software, Printer, & Digital Signage / Software Support
Get help with installing or configuring standard software, like Microsoft Office, Adobe Acrobat and more.
Computers, Hardware, Software, Printer, & Digital Signage / Computer, Lab Workstation, Tablet & Smartphone Support
Report a problem with, or get assistance with, a lab workstation.
Computers, Hardware, Software, Printer, & Digital Signage / Computer, Lab Workstation, Tablet & Smartphone Support
Get help with problems with supported campus computers, laptops, tablets, and smartphones.
Information Security
Get help with Duo two-factor authentication (2FA)
Accounts and Access / Account Requests & Updates
Get help with Faculty and Staff myCI and email accounts.
Other Services
Students, Faculty, Staff, and Guests may use this service to get help with a problem, issue, or service that isn't listed.
Information Security
Spam filtering is used to detect unsolicited and unwanted email and prevent that email from being delivered to a user’ mailbox.
Network and connectivity / Wireless Network (WiFi) Support
Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.
Accounts and Access / Can't log in? Account locked?
Get password assistance with your Dolphin/MyCI account
Other Divisions and Departments / Business & Financial Affairs / Card Services
Use this request form to ask questions and/or report Dolphin One Card issues.
Telephone & Voicemail
This tool is great for telecommuters that use their CSUCI phone a lot.Jabber is a software version of your CSUCI phone extension that allows employees to make and receive calls on other devices (e.g. home computer).
Web Services / Web site errors and suggestions
Submit a suggestion to improve a web site
Accounts and Access / Can't log in? Account locked?
Get help with unlocking your Dolphin/myCI account
Teaching & Learning Support / Course Design Support
Use this service to access information about online and blended teaching resources.
Teaching & Learning Support / Course Design Support
Faculty information about OTPP
Telephone & Voicemail
Voice-over-IP (VOIP) phone service provides CI faculty, staff, student employees and University organizations with internal, local and long-distance telephone service.
Telephone & Voicemail
Provide and support voicemail boxes associated with CSUCI Campus extensions.
Computers, Hardware, Software, Printer, & Digital Signage / Purchase Hardware & Software
Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.
Computers, Hardware, Software, Printer, & Digital Signage / Digital Signage
Step 2 of 2 of the digital signage process facilitates purchase and installation of the equipment
Computers, Hardware, Software, Printer, & Digital Signage / Purchase Hardware & Software
Purchase non-standard (custom) IT equipment, hardware, software and services
Computers, Hardware, Software, Printer, & Digital Signage / Purchase Hardware & Software
Purchase standard IT equipment, products or services
Web Services / Web forms and surveys
Get help with Qualtrics
Other Divisions and Departments / Business & Financial Affairs / Card Services
Use this service to request a refund
Information Security
Report non-emergency information security questions or issues
Telephone & Voicemail
Report a problem with, or request repair of, an existing phone or service.
Information Security
Report a fraudulent email, spam, or phishing scam.
Web Services / Web site errors and suggestions
Report a problem with a web site
Information Security
How to report emergency information security issues
Email, Calendars & Collaboration / Dolphin Email (Gmail)
Get help with Dolphin Email
Email, Calendars & Collaboration / Employee Email (Outlook)
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).
Computers, Hardware, Software, Printer, & Digital Signage / Classroom & Conference Room Technology
Report a problem or request assistance with smart classroom equipment
Computers, Hardware, Software, Printer, & Digital Signage / Classroom & Conference Room Technology
Report a problem or request assistance with conference room technology.
Accounts and Access / Can't log in? Account locked?
Get help if you are having problems accessing myCI because of Duo or other reasons, and you are unable to submit a support ticket using this web site.
Email, Calendars & Collaboration / Employee Email (Outlook)
Request a shared email box for a department, group or organization
Email, Calendars & Collaboration / Adobe Sign
Create a new form and process in Adobe Sign to send documents out for signature; replaces Docusign
Web Services / New web sites and web applications
Email, Calendars & Collaboration / Docusign
Move an existing form or template into Docusign
Web Services / Web search
Get increased visibility for your web page in the CSUCI search results
Web Services / New web sites and web applications
Request a new web-based form, database and workflow system
Computers, Hardware, Software, Printer, & Digital Signage / Purchase Hardware & Software
ITS provides quotes for computer hardware and software
Web Services / Web search
Request a web search consultation to optimize your CSUCI web search results.
Information Security
Request a security assessment on a campus server or web application.
IT Professional Services / IT Projects
Use this service to submit an IT Project Request.
Campus Administration Applications / Department Applications
Includes support of any system or application that CSUCI has not yet purchases and/or implemented.
Covid-19
CSUCI Faculty, Staff, and Students use this service to get help with continuing instruction, work, and learning during times of social distancing. This includes, but is not limited to Zoom, Laptops, VPN, VDI, Microsoft Teams, remote access to office phone & voicemail, and cloud file storage.
Other Divisions and Departments / Academic Affairs
This service is used to submit requests for help to the Enrollment Management Department at CI.
Services for Guests
Use this service to request assistance with granting one or more guests with permissions to myCI and other CSUCI systems. Please submitted requests at least 5 days in advance of a scheduled visit to campus.
Email, Calendars & Collaboration / CI Docs (Google Drive)
Get help with the Dolphin Pod suite of collaboration apps, powered by Google GSuite for Education
Email, Calendars & Collaboration / CI Fileflow
Report issues and problems with CI Fileflow (Perceptive Content/ImageNow), or request general workstation help with CI Fileflow.
Accounts and Access / Can't Login to Wifi (Internet)
Get help connecting to the campus WiFi network.
Email, Calendars & Collaboration / Dropbox@CI
Use this service to create a new folder to be used by a team via Dropbox
Covid-19
Use this service to request a Mobile Hot Spot. Note: this is a Chargeback service. Requesters are required to provide complete accounting string information. This includes the Account Number, Fund, and Department Number.
Accounts and Access / Single Sign-On (SSO)
CSUCI Employees looking to reduce the number of different logins and passwords they use to perform their work may use this service to request Single Sign On (SSO) set up for campus applications. This service involves coordination with the vendor, requires Information Security Officer and ITS leadership approval.
Computers, Hardware, Software, Printer, & Digital Signage / Printer Support
Request support for an issue with a local or Multi-Functional Printer (MFP).
Network and connectivity / Virtual Desktop Infrastructure (VDI)
Access campus software remotely. Access group network shares (such as “G Drive”) remotely without the need for VPN access.
Teaching & Learning Support / Video & Media Support
Use this service to request a video project with the TL&I Team.
Network and connectivity / Virtual Private Network (VPN)
Access group network shares (such as “G Drive”) remotely. Access keyserved campus software remotely
Web Services / Existing web sites
Request assistance in maintaining the content on your website.
Other Services
Request and Amazon Web Services (AWS) account in support of research computing or platform testing.
Provide Feedback
Use this service to provide feedback regarding your experience using the new service catalog. You may also use this service to request updates and/or enhancements to the service catalog.
Teaching & Learning Support / Accessibility & Universal Design
Captioning for faculty created videos uploaded to ShareStream
Web Services / New web sites and web applications
Learn about student web sites
IT Professional Services / Campus Strategic Initiative Support
PROTOTYPE - Service for strategic initiatives mapping
IT Professional Services / IT Projects
Request other assistance related to IT project management.
Campus Administration Applications / Department Applications
Select to request help with an existing administrative application. This includes but is not limited to AdvisorTrack, Acalog, StarRez, CashNet, BadgePass, OneCI 2.0, Kuder Journey, and Blackboard Transact.
IT Professional Services / IT Projects
Once you’ve submitted a project request, you can no longer update the project details, but you can notify project participants within the Feed.
Telephone & Voicemail
Use this service to request changes to an existing phone.
IT Professional Services / IT Projects
Learn how to view status of active projects that have been approved, scheduled and staffed.
IT Professional Services / IT Projects
Learn how to view the status of your project request.
Teaching & Learning Support / Video & Media Support
View examples of various video projects
Teaching & Learning Support / Accessibility & Universal Design
Captioning for YouTube videos being used in your CI Learn courses.