Services A-Z (114)

Faculty, use this service to add another user to a course.

Request a new service button and icon in myCI

Faculty information about BLPP

Use this service to request to borrow laptops for Faculty and Staff. Students should visit the Broome Library to check out Laptops.

Report issue with Faculty, Staff, or Dept/Group Calendars

A two part service to assist with making content accessible for all students and faculty.

Learn about club and organization web sites

Get help with Common Management System (CMS)

Get help with Common Management System (CMS)

Get help with Common Management System (CMS)

Complete step 1 to plan for installation of a TV screen & corresponding equipment to get connected to CSUCI's digital signage system

Request support with computer hardware and/or IT accessories, This includes computers, projectors, desktop printers, Pharos copier/printer/scanner, projectors, monitors, mouse, keyboard, and all other University owned IT hardware.

Faculty, use this service to request the merging of two or more courses within CI Learn

Faculty information on Course Review Process

Manage Active Directory security and distribution groups.

Create a new web form or survey using Qualtrics

This service is offered to members of the Division of Academic Affairs. For data requests in other divisions, please contact the appropriate Institutional Research Analyst by visiting the following website- https://www.csuci.edu/ir/

Use this service to request a Dropbox account for a student assistant. If access to Dropbox@CI team folders is required then the student(s) must be enrolled in Duo 2-factor authentication.

We provide tools and training to help faculty, staff and University organizations create, manage and maintain web content.

Request help from BFA in improving the efficiency of a process in your area

Learn about personal faculty and staff web sites

Support with Faculty, Staff, and group calendars in Outlook and Teams.

Request support with a fax line.

Use this self-service option to retrieve your Dolphin Name or Dolphin ID Number

Use this service to request support with CI Learn.

Request installation/activation, moves, or disconnection of a new wired network connection, and report a problem or request repair for an existing wired network connection.

Get help with Adobe Sign and electronic signatures

Dropbox@CI is a document storage and collaboration system, powered by Dropbox for Business.

Get help with your existing VPN access

Get help with Microsoft Teams

OneDrive for Business is a cloud-based storage and collaboration tool from Microsoft that lets users store, share, and collaboratively work on their files. OneDrive for Business can be accessed on Windows and MacOS computers, mobile devices, and via the web. Use this service to request help with OneDrive, download OneDrive, and find training resources.

Request help from the Teaching & Learning Innovations team

Visit this service to get answers to your TeamDynamix questions.

Get help with goCI, CSUCI's official mobile app for iOS, Android and m.csuci.edu

Web Services provide tools and training to help faculty, staff and University organizations build and maintain Section 508 and WCAG-compliant web sites.

Create & manage shortcut URLs to University web sites using the go.csuci.edu domain

Request a new GOVMotus/Cal Fire email address, or update access to an existing GovMotus/Cal Fire email

Guests who do not have a myCI login account should use this service to make a service request.

Get help with installing or configuring standard software, like Microsoft Office, Adobe Acrobat and more.

Report a problem with, or get assistance with, a lab workstation.

Get help with problems with supported campus computers, laptops, tablets, and smartphones.

Get help with Duo two-factor authentication (2FA)

Get help with Faculty and Staff myCI and email accounts.

Students, Faculty, Staff, and Guests may use this service to get help with a problem, issue, or service that isn't listed.

Spam filtering is used to detect unsolicited and unwanted email and prevent that email from being delivered to a user’ mailbox.

Wireless networking allows CI faculty, staff, students, and sponsored visitors to access resources securely from various locations in the campus.

Get password assistance with your Dolphin/MyCI account

Use this request form to ask questions and/or report Dolphin One Card issues.

This tool is great for telecommuters that use their CSUCI phone a lot.Jabber is a software version of your CSUCI phone extension that allows employees to make and receive calls on other devices (e.g. home computer).

Submit a suggestion to improve a web site

Get help with unlocking your Dolphin/myCI account

Use this service to access information about online and blended teaching resources.

Faculty information about OTPP

Voice-over-IP (VOIP) phone service provides CI faculty, staff, student employees and University organizations with internal, local and long-distance telephone service.

Provide and support voicemail boxes associated with CSUCI Campus extensions.

Students, faculty and staff can obtain substantially discounted (or free) software licenses for personal use.

Step 2 of 2 of the digital signage process facilitates purchase and installation of the equipment

Purchase non-standard (custom) IT equipment, hardware, software and services

Purchase standard IT equipment, products or services

Get help with Qualtrics

Use this service to request a refund

Report non-emergency information security questions or issues

Report a problem with, or request repair of, an existing phone or service.

Report a fraudulent email, spam, or phishing scam.

Report a problem with a web site

How to report emergency information security issues

Get help with Dolphin Email

Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and Outlook Web Access (OWA).

Report a problem or request assistance with smart classroom equipment

Report a problem or request assistance with conference room technology.

Get help if you are having problems accessing myCI because of Duo or other reasons, and you are unable to submit a support ticket using this web site.

short description

Request a shared email box for a department, group or organization

Create a new form and process in Adobe Sign to send documents out for signature; replaces Docusign

Move an existing form or template into Docusign

Get increased visibility for your web page in the CSUCI search results

Request a new web-based form, database and workflow system

ITS provides quotes for computer hardware and software

Request a web search consultation to optimize your CSUCI web search results.

Request a security assessment on a campus server or web application.

Use this service to submit an IT Project Request.

Includes support of any system or application that CSUCI has not yet purchases and/or implemented.

CSUCI Faculty, Staff, and Students use this service to get help with continuing instruction, work, and learning during times of social distancing. This includes, but is not limited to Zoom, Laptops, VPN, VDI, Microsoft Teams, remote access to office phone & voicemail, and cloud file storage.

This service is used to submit requests for help to the Enrollment Management Department at CI.

Use this service to request assistance with granting one or more guests with permissions to myCI and other CSUCI systems. Please submitted requests at least 5 days in advance of a scheduled visit to campus.

Get help with the Dolphin Pod suite of collaboration apps, powered by Google GSuite for Education

Report issues and problems with CI Fileflow (Perceptive Content/ImageNow), or request general workstation help with CI Fileflow.

Get help connecting to the campus WiFi network.

Use this service to create a new folder to be used by a team via Dropbox

Use this service to request a Mobile Hot Spot. Note: this is a Chargeback service. Requesters are required to provide complete accounting string information. This includes the Account Number, Fund, and Department Number.

CSUCI Employees looking to reduce the number of different logins and passwords they use to perform their work may use this service to request Single Sign On (SSO) set up for campus applications. This service involves coordination with the vendor, requires Information Security Officer and ITS leadership approval.

Request support for an issue with a local or Multi-Functional Printer (MFP).

Access campus software remotely. Access group network shares (such as “G Drive”) remotely without the need for VPN access.

Use this service to request a video project with the TL&I Team.

Access group network shares (such as “G Drive”) remotely. Access keyserved campus software remotely

Request assistance in maintaining the content on your website.

Request and Amazon Web Services (AWS) account in support of research computing or platform testing.

Use this service to provide feedback regarding your experience using the new service catalog. You may also use this service to request updates and/or enhancements to the service catalog.

Captioning for faculty created videos uploaded to ShareStream

Report issue or problem with any University owned software or application. This includes but is not limited to CI Learn, CI Personnel, CI Financials, CI Records, goCI, MS Office 365, or Zoom.

short description

Learn about student web sites

PROTOTYPE - Service for strategic initiatives mapping

Request other assistance related to IT project management.

Select to request help with an existing administrative application. This includes but is not limited to AdvisorTrack, Acalog, StarRez, CashNet, BadgePass, OneCI 2.0, Kuder Journey, and Blackboard Transact.

Once you’ve submitted a project request, you can no longer update the project details, but you can notify project participants within the Feed.

Use this service to request changes to an existing phone.

Learn how to view status of active projects that have been approved, scheduled and staffed.

Learn how to view the status of your project request.

View examples of various video projects

Report a webpage error or broken link.

Request support with updating a webpage's content.

Captioning for YouTube videos being used in your CI Learn courses.